Privacy Policy for Nordic Poultry House

This Privacy Policy explains how Nordic Poultry House collects, uses, stores, shares, and protects personal data in connection with its business activities, including the sale, supply, and related customer services for chicken products and associated services in Denmark.

1. Introduction and company information

The data controller responsible for the processing of your personal data is:

• Company name: Nordic Poultry House
• Address: Nordic Poultry House, Islands Brygge 43, 2300 København S, Denmark
• Email: [email protected]
• Phone: +45 32 54 78 19

Nordic Poultry House processes personal data in accordance with the EU General Data Protection Regulation (GDPR), the Danish Data Protection Act, and other applicable Danish privacy and consumer protection rules.

2. Data collection and processing

Nordic Poultry House may collect and process the following categories of personal data, depending on your relationship with us:

• Identification data: name, address, email address, phone number, and other contact details.
• Order and transaction data: purchase history, delivery details, payment status, invoices, and communication regarding orders.
• Customer service data: correspondence, complaints, inquiries, and feedback.
• Website and technical data: IP address, browser type, device information, cookies, log data, and usage patterns.
• Business and account data: if you are a business customer, company name, contact person details, and billing information.
• Special categories of data: Nordic Poultry House does not intentionally collect sensitive personal data unless you voluntarily provide it, and only where lawful and necessary.

We collect personal data directly from you, through your use of our website or services, from payment and delivery partners, and from other lawful sources where relevant.

3. Purpose of data processing

Nordic Poultry House processes personal data for the following purposes:

• to provide and deliver products and services;
• to manage orders, payments, invoicing, and refunds;
• to communicate with customers and respond to inquiries;
• to handle complaints, returns, and after-sales support;
• to comply with legal obligations, including accounting, tax, food safety, and consumer law requirements;
• to improve our products, services, website, and customer experience;
• to prevent fraud, misuse, and unauthorized access;
• to send marketing communications where permitted by law and, where required, with consent;
• to maintain internal records and business administration.

4. Legal basis for processing

Nordic Poultry House processes personal data only where there is a lawful basis under GDPR. Depending on the specific processing activity, the legal basis may be one or more of the following:

• Performance of a contract: where processing is necessary to fulfill an order, provide services, or take steps at your request before entering into a contract.
• Legal obligation: where processing is required to comply with Danish or EU law, including accounting, tax, consumer, and food-related obligations.
• Legitimate interests: where processing is necessary for Nordic Poultry House’s legitimate business interests, such as service improvement, fraud prevention, IT security, and internal administration, provided your interests and fundamental rights do not override those interests.
• Consent: where you have given clear consent, for example for certain marketing communications or optional cookies, and you may withdraw consent at any time.

5. Data sharing and third parties

Nordic Poultry House may share personal data with trusted third parties only when necessary and lawful. These may include:

• payment service providers;
• delivery and logistics partners;
• IT hosting, cloud, and system support providers;
• accountants, auditors, and legal advisors;
• marketing and analytics service providers, where permitted;
• public authorities, where required by law or a lawful request;
• other service providers acting as data processors on our behalf.

All third parties are required to protect personal data and may only process it according to our instructions or their own legal obligations. Nordic Poultry House does not sell personal data.

6. Data transfer to third countries

In some cases, personal data may be transferred to or accessed from countries outside the EU/EEA. If such transfers occur, Nordic Poultry House will ensure that appropriate safeguards are in place in accordance with GDPR, such as:

• an adequacy decision by the European Commission;
• Standard Contractual Clauses approved by the European Commission;
• additional technical and organizational safeguards where necessary.

You may contact us for more information about any international transfers and the safeguards used.

7. Storage duration

Nordic Poultry House retains personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

• Customer and order data: retained for the duration of the customer relationship and for a reasonable period thereafter.
• Accounting and tax records: retained for the period required under Danish law, including statutory retention obligations.
• Marketing data: retained until you withdraw consent or object, or until the data is no longer needed.
• Support and complaint records: retained as long as necessary to handle the matter and document compliance.

When personal data is no longer needed, it will be securely deleted, anonymized, or archived in accordance with applicable law and internal retention policies.

8. User rights

Under GDPR and Danish privacy law, you have the following rights regarding your personal data, subject to legal limitations:

• Right of access: you may request confirmation of whether we process your personal data and obtain a copy of that data.
• Right to rectification: you may request correction of inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data where legal grounds for deletion exist.
• Right to restriction: you may request that processing be restricted in certain circumstances.
• Right to data portability: you may request to receive certain data in a structured, commonly used, machine-readable format and, where technically feasible, have it transmitted to another controller.
• Right to object: you may object to processing based on legitimate interests and to direct marketing at any time.

To exercise your rights, please contact Nordic Poultry House using the contact details below. We may need to verify your identity before responding. We will respond within the time limits required by law.

9. Withdrawal of consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

If you withdraw consent, Nordic Poultry House will stop the relevant processing unless another lawful basis applies. You can withdraw consent by contacting us at [email protected] or by using any available unsubscribe or preference management option provided to you.

10. Right to complain

If you believe that Nordic Poultry House has processed your personal data unlawfully or in breach of applicable privacy rules, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).

You may also contact us first so that we can try to resolve your concern directly.

Danish Data Protection Agency (Datatilsynet)
Carl Jacobsens Vej 35
2500 Valby
Denmark
Website: https://www.datatilsynet.dk

11. Data security

Nordic Poultry House implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include:

• access controls and role-based permissions;
• secure systems and network protections;
• encryption where appropriate;
• regular backups and recovery procedures;
• staff confidentiality obligations and training;
• monitoring and incident response procedures.

Although we take reasonable steps to secure personal data, no system can be guaranteed to be completely secure.

12. Contact information

If you have questions about this Privacy Policy or the processing of your personal data, please contact:

• Nordic Poultry House
• Address: Nordic Poultry House, Islands Brygge 43, 2300 København S, Denmark
• Email: [email protected]
• Phone: +45 32 54 78 19

13. Changes to privacy policy

Nordic Poultry House may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or our services. The updated version will be published on our website or otherwise made available to you.

We encourage you to review this Privacy Policy periodically to stay informed about how Nordic Poultry House processes personal data.